Laid off workers battle outages, jammed phone lines as Pa. unemployment system buckles from coronavirus surge

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By Rebecca Moss

HARRISBURG — Each day last week, Shawn McCreary settled into a new and strange routine.

Instead of going to his job in Mechanicsburg as a substitute special education teacher, McCreary picked up the phone and began calling the Pennsylvania Department of Labor and Industry’s unemployment compensation hotline, hoping to reach anyone who could help him.

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